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Counseling WorksCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading operations teams within healthcare, focusing on performance management, revenue cycle processes, and operational system development. Proficient in data-driven decision-making and maintaining compliance with HIPAA regulations.
Highest-signal resume keywords
Operations LeadershipRevenue Cycle ManagementKPI DevelopmentSOP WritingHIPAA Compliance
About the role
Key responsibilities & impact- Own every operational team, process, and metric at Counseling Works
- Lead the operations team and manage team leads as direct reports
- Run weekly one-on-ones and department meetings
- Coach team leads to solve their own problems
- Handle hiring, onboarding, and performance management for operations roles
- Design department KPIs and maintain accurate operations scorecards and dashboards
- Act quickly when performance measures go off track
- Oversee the client and revenue journey from first inquiry to payment
- Oversee marketing and referrals, intake and scheduling, eligibility and billing, and credentialing
- Build, document, and maintain operational systems and SOPs
- Manage facilities, vendors, technology access, data security, and HIPAA safeguards
- Shape quarterly operations priorities (Rocks)
- Bring issues to weekly leadership meetings
- Turn growth ideas into clear, actionable plans
- Set operations Rocks and department KPIs during the first 90 days
- Develop staffing plans and operational improvements
Requirements
What you’ll need- 3+ years leading operations teams in healthcare, ideally outpatient or behavioral health
- Experience managing managers and holding people accountable to measurable results
- Working knowledge of the revenue cycle: intake, eligibility, credentialing, billing, and collections
- Comfort building and running a scorecard and making decisions from data
- Strong grasp of HIPAA and responsible handling of client information
- Bachelor's degree in business, healthcare administration, human services, or a related field, or equivalent combination of education and experience
- Experience with EOS or a similar operating system (L10s, Rocks, scorecards) preferred
- Group private practice or multi-location experience preferred
- Experience writing SOPs and training teams on them preferred
- Familiarity with EHR and practice management systems and Google Workspace administration preferred
- Master's degree, such as an MHA, MBA, or human services degree preferred
- Analytical and detail-oriented
- Strong boundary management and decision-making skills
- Ability to lead with empathy and clarity
- Genuine appreciation for mental health care and understanding of confidentiality, clinician autonomy, and compassionate care
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401k with matching
- PTO
- Sick Time
- Hybrid work arrangement
- Professional growth
- Autonomy
- Direct reports and an established admin team
- Leadership team participation
- Travel between offices as needed
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementPerformance ManagementData AnalysisRevenue CycleKPI DesignSOP DevelopmentEHR SystemsPractice Management SystemsGoogle Workspace AdministrationStaffing Plans
Soft Skills
EmpathyDecision-MakingBoundary ManagementCoachingAnalytical Thinking
Tools & Technologies
EOSScorecardsDashboardsData Security SystemsOperational Systems
Certifications & Qualifications
Bachelor's DegreeMaster's Degree (MHA, MBA)
Industry Keywords
Healthcare OperationsBehavioral HealthClient JourneyIntake ProcessCredentialingBillingMulti-Location ExperienceMental Health CareConfidentialityCompassionate Care