Creative Energy

Customer Success Manager

• Lead customer relationship management for existing customers and serve as a key contact for prospective customers and external stakeholders
• Identify and advance growth opportunities in the Core service area by monitoring development activity and establishing relationships with developers, architects, consultants, and prospective projects
• Identify and advance opportunities to convert existing buildings to Core TES connections
• Collaborate with the operations team to build and maintain relationships with building operators in downtown Vancouver
• Build and maintain relationships with City of Vancouver and Metro Vancouver stakeholders involved in development, sustainability, energy, and building policy
• Apply knowledge of municipal policies, bylaws, and regulatory requirements in customer discussions and stakeholder engagement
• Participate in industry associations and forums with customers, energy managers, and consultants
• Support regulatory processes by leading customer consultations and coordinating materials with the regulatory team
• Maintain knowledge of Vancouver’s market, development activity, market trends, municipal bylaws, building codes, and energy-use requirements
• Support the evolution of the Core steam system from a customer and market perspective

Lead, Low Carbon Energy Partnerships, Customer Engagement