CRIO

Business Development Rep

• Identify and qualify outbound and inbound leads by phone, email, social media messaging, and other available media
• Manage the sales pipeline, including qualification, pricing, contract negotiation, forecasting, and closing won and lost opportunities
• Meet or exceed monthly and quarterly targets for capability demonstrations, proposals sent, and won new business
• Become a subject matter expert on CRIO products and their impact on customers' businesses
• Develop and maintain relationships with prospects, key clients, clinical research sites, academic institutions, and stakeholders
• Use CRM software to track and manage sales activities and document customer interactions
• Monitor industry trends, market conditions, and competitors' offerings
• Develop sales skills and product knowledge through training, workshops, and self-learning
• Collaborate with marketing, product management, and engineering teams
• Develop and execute sales strategies and plans to drive customer satisfaction
• Travel lightly to occasional trade shows and client meetings

Manager, Business Development

Implementation Specialist

• Manage onboarding process for newly-signed CRIO clients
• Evaluate product/feature use and coordinate engagement through a structured onboarding process
• Collaborate with cross-functional teams to optimize and iterate the customer experience during implementation
• Focus on pain points and use cases discovered in the sales process
• Schedule, host and execute full onboarding projects
• Run live remote trainings
• Learn, shadow and expand product knowledge through internal resources, support-engagement shadowing and self-acquisition of industry knowledge

Manager, Business Development

Implementation Manager, Bilingual