Criteria Corp

Customer Success Manager

• Own the end-to-end customer relationship for a portfolio of 50–70 enterprise accounts
• Develop and execute account success plans aligned with customers’ business objectives and hiring outcomes
• Build and maintain relationships across customer organizations, from day-to-day users to HR and TA leadership
• Serve as the primary point of accountability for customer health, adoption, retention, and expansion
• Define success criteria and measurable outcomes tied to use of Criteria’s platform
• Conduct regular business reviews covering realized value, product utilization, and future priorities
• Translate usage data and product capabilities into business impact narratives
• Identify adoption gaps and coordinate resources to close them
• Own GRR and influence NRR for the portfolio
• Partner with Client Account Executives to identify expansion opportunities
• Lead renewal strategy and execution, flagging risk and supporting on-time renewals
• Support business cases for additional product investment
• Route support, implementation, and product inquiries to appropriate internal resources
• Act as the voice of the customer internally and inform product and go-to-market decisions
• Collaborate with Account Management on shared-account strategy
• Identify adoption barriers, sentiment shifts, and churn risk
• Develop and execute risk mitigation plans
• Maintain renewal forecasting and account health documentation in ChurnZero and Salesforce

Explore Enterprise Customer Success Manager at Criteria Corp. Review requirements and application details.