Custom Software Systems, Inc.

Business Analyst

• Assess, improve, and implement enterprise technology solutions focused primarily on Public Safety systems and business processes
• Support replacement of the client's Jail Management System
• Collaborate with stakeholders, subject matter experts, technical teams, and vendors to validate and refine business requirements
• Evaluate proposed solutions and support system integrations
• Facilitate successful implementation of the new platform
• Develop detailed functional and non-functional system requirements
• Collaborate with development teams and vendors to design and evaluate system prototypes
• Create unit and system testing scripts
• Coordinate and facilitate User Acceptance Testing (UAT)
• Analyze business processes, workflows, and data flows to identify inefficiencies and develop system designs, implementation roadmaps, and integration requirements
• Gather, consolidate, document, and communicate stakeholder and SME information
• Support high-level system design, software integration, testing, troubleshooting, and issue resolution
• Support the full systems development life cycle through needs assessment, requirements analysis, solution design, testing, implementation, and post-production support
• Provide consultation, technical assistance, and recommendations to agencies throughout project planning and implementation
• Document requirements for enhancements, change requests, and break/fix activities
• Develop and maintain reporting metrics related to system performance, operational efficiency, and process controls
• Coordinate and conduct end-user training
• Maintain comprehensive technical and business documentation
• Provide customer service and maintain relationships with agencies, technical teams, and external vendors

Explore Senior Business Analyst, Business Process Consultant at Custom Software Systems, Inc.. Review requirements and application details.

Open roles

Senior Business Analyst, Business Process Consultant