Delta Defense LLC

Customer Success Manager

• Act as the Braze expert within the Lifecycle Marketing workflow
• Build, QA test, schedule, and deploy CRM communications across email, SMS, web, mobile app, and automated lifecycle journeys
• Build and maintain lifecycle journeys, nurture flows, triggered communications, and automation workflows
• Own audience segmentation expertise, list preparation, and deployment activities in partnership with lifecycle and data teams
• Own communication triggers, audience rules, timing logic, and workflow conditions
• Maintain process consistency across CRM work, including intake, build timelines, QA steps, approvals, deployment readiness, and post-launch follow-up
• Coordinate timelines, track deliverables, and help move cross-functional work forward
• Support campaign performance reporting and provide execution-level insights
• Coordinate campaign and lifecycle communication deployment across teams
• Support send readiness, final checks, list validation, scheduling, and launch execution
• Work within CRM, automation, project management, and reporting systems
• Identify process gaps, workflow issues, and operational improvements
• Serve as the primary user of CRM and marketing automation platforms

CRM Marketing Specialist