DENNYS

Consultant

• Serve as a key field partner to Denny’s franchisees, supporting approximately 90–100 restaurants and 10–12 franchisee relationships within the assigned market
• Build trusted, productive relationships with franchisees and their leadership teams
• Ask thoughtful, open-ended questions to understand challenges, uncover root causes, and help franchisees take ownership of solutions
• Turn conversations into clear commitments, including what needs to happen, who owns it, and by when
• Follow through on agreed-upon actions and address missed commitments directly and constructively
• Use restaurant KPIs, financial results, guest feedback, and operational observations to guide business conversations
• Help franchisees connect operational execution to traffic, profitability, guest experience, and long-term business health
• Coach and influence through credibility, business insight, and relationships
• Reinforce Denny’s brand standards and explain the rationale behind expectations and initiatives
• Partner with franchisees on promotions, pricing strategies, CRM programs, technology rollouts, and other brand initiatives
• Identify trends, risks, and opportunities across the market and bring field insights to Regional Operations and Support Center partners
• Document key conversations and commitments and maintain follow-through from conversation through execution
• Spend significant time inside restaurants and travel up to 90%, including overnight travel

Franchise Business Consultant