Dental Beauty Partners

General

• Respond quickly and proactively to new implant enquiries
• Build rapport with patients and understand their motivations, concerns and barriers to treatment
• Explain the implant patient journey, indicative treatment costs and available finance/payment options
• Convert enquiries into booked implant consultations
• Follow up and nurture patients who are not ready to book immediately
• Re-engage previous implant enquiries and identify opportunities to restart treatment journeys
• Support patients comparing providers or concerned about cost, fear, timing or treatment
• Maintain regular contact by phone, email and SMS
• Follow up after consultations to help patients progress toward treatment
• Record conversations, outcomes and next steps accurately in the CRM
• Provide detailed handovers to on-site teams
• Liaise with Treatment Coordinators and implant clinicians to ensure a seamless patient experience
• Own the patient pipeline and prevent opportunities being lost through insufficient follow-up
• Support patients across Dental Beauty Partners’ practices and help shape the new implant project

Implant Treatment Coordinator