Digital Workforce Services Plc

Customer Success Manager

• Take ownership of a portfolio of customers
• Ensure customers achieve measurable business value from Digital Workforce solutions
• Define success measures with customers, track outcomes, and lead actions that improve adoption and benefit realization
• Spot risks early and coordinate renewals
• Maintain a reliable view of recurring revenue
• Take additional sales opportunities from identification through contract
• Protect and grow customer accounts
• Identify and progress opportunities across AI Agents, Agentic Orchestration, and Conversational AI beyond RPA
• Build trusted relationships with operational, business, and decision-making stakeholders
• Coordinate Account Managers, specialists, service, and delivery teams so new solutions are implemented smoothly

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