Customer Success Manager jobs in Finland

Explore 4 matching jobs.

Digital Workforce Services Plc

Customer Success Manager

Digital Workforce Services Plc

Posted: 10/19/2026
RPA
Greenstep

Customer Success Manager / Senior Customer Success Manager

Greenstep

Posted: 10/9/2026
Enfuce

Customer Success Manager

Enfuce

Posted: 10/7/2026
Staria

Customer Success Manager

Staria

Posted: 9/23/2026
ERP
Digital Workforce Services Plc

Customer Success Manager

Digital Workforce Services Plc
Posted 10/19/2026full-timeHelsinki • FinlandMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, focusing on driving measurable business value through Digital Workforce solutions, including RPA and AI technologies. Proven ability to build trusted relationships and coordinate cross-functional teams to ensure successful implementation and growth of customer accounts.

Highest-signal resume keywords
Customer Success ManagementAccount Growth StrategiesRPA and Intelligent Automation KnowledgeFluent in Finnish and EnglishStakeholder Relationship Building

Tech Stack

Tools & technologies
RPA

About the role

Key responsibilities & impact
  • Take ownership of a portfolio of customers
  • Ensure customers achieve measurable business value from Digital Workforce solutions
  • Define success measures with customers, track outcomes, and lead actions that improve adoption and benefit realization
  • Spot risks early and coordinate renewals
  • Maintain a reliable view of recurring revenue
  • Take additional sales opportunities from identification through contract
  • Protect and grow customer accounts
  • Identify and progress opportunities across AI Agents, Agentic Orchestration, and Conversational AI beyond RPA
  • Build trusted relationships with operational, business, and decision-making stakeholders
  • Coordinate Account Managers, specialists, service, and delivery teams so new solutions are implemented smoothly

Requirements

What you’ll need
  • At least 3 years of experience in customer success, service management, or account support in the new technologies sector
  • Track record of retaining and growing enterprise customers, including renewals, recurring revenue, and additional sales
  • Good understanding of RPA, Intelligent Automation, and practical AI
  • Confidence discussing AI Agents, Agentic Orchestration, and Conversational AI
  • No developer background needed
  • Proactive, analytical, results-oriented approach
  • Ability to build trust across business, IT, automation, and customer service
  • Ability to lead without direct authority
  • Fluent Finnish and English
  • Swedish is considered an advantage
  • May be required to travel to customer meetings across Finland and occasionally within the Nordics

Benefits

Comp & perks
  • Hybrid and flexible working arrangements
  • Competitive benefits package
  • International work environment and collaborative culture
  • Encouragement for learning and self-development
  • Caring company culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer SuccessAccount SupportRenewals ManagementSales Opportunity IdentificationAI Agents KnowledgeAgentic Orchestration UnderstandingConversational AI Familiarity
Soft Skills
Proactive ApproachAnalytical ThinkingResults-Oriented MindsetTrust BuildingLeadership Without Authority
Industry Keywords
Digital Workforce SolutionsEnterprise Customer RetentionRecurring RevenueNew Technologies SectorNordics Travel