Demonstrates extensive experience in software engineering and product ownership, with a strong focus on AWS, API/web services, and business analysis. Capable of managing software change requests, guiding user acceptance testing, and enhancing customer engagement through effective communication and collaboration.

Highest-signal resume keywords

Lead Product Owner ExperienceAWS KnowledgeBusiness Analysis ExpertiseUser Acceptance Testing FrameworksAgile Certification

Tech Stack

Tools & technologies

AWSAzureServiceNow

About the role

Key responsibilities & impact

Partner with product development engineers to track and communicate design, development, support, and maintenance issues and their solutions
Identify, document, and report design, reliability, and maintenance problems and bugs
Track resolution progress and follow escalation procedures, including issues involving other products or vendors
Keep customers informed about issue resolution
Coordinate with field support specialists and customers to resolve problems and expand product usage
Answer customer and field support questions, providing guidance on product integration and infrastructure issues
Gather and consolidate feedback from customers and field staff
Collect, document, and maintain functional requirements
Share insights on customer use, experiences, and non-traditional applications to shape the product vision
Manage the full software change request process, including needs, affected components, cost estimates, risks, resources, status, responses, process flows, and templates
Design, critique, and oversee user acceptance testing plans and strategies
Guide end-users in defining test environments and acceptance criteria
Build business cases that justify project time and resources
Collaborate with stakeholders, development, and testing teams to deliver business solutions
Support major installations and customizations
Help enhance the sales process and expand sales opportunities
Research new tools and techniques for monitoring product efficacy

Requirements

What you’ll need

Bachelor's degree with 10+ years of experience in software engineering and/or product ownership, including 6+ years in a Lead Product Owner role
Prior hands-on software development experience before transitioning into product ownership
Strong knowledge of AWS and API/web services
Working knowledge of software engineering, including development methodologies and their phases and deliverables, software design practices, and integration across multiple platforms and systems
Business analysis expertise — identifying business needs, evaluating the value of business functions and assets, and recommending solutions that deliver stakeholder value
Extensive decision-making and critical-thinking ability, including objectively challenging assumptions, predicting the impact of options, and applying consultative, command, or consensus approaches as appropriate
Deep understanding of the business side of a software product, including install base, current uses, advanced features, and future plans
Familiarity with major user acceptance testing frameworks and their respective features and benefits
Exceptional communication skills — communicates effectively upward, downward, and outward; adapts documents and presentations to the audience; balances empathy with assertiveness; and coaches others on their writing and presentations
Agile certification preferred
Experience with Jira, Azure DevOps, and/or ServiceNow preferred

Benefits

Comp & perks

401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays
Hybrid work model

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringProduct OwnershipBusiness AnalysisSoftware Development MethodologiesIntegration Across PlatformsUser Acceptance TestingCritical ThinkingDecision MakingAPI/Web ServicesFunctional Requirements Documentation

Soft Skills

Exceptional Communication SkillsEmpathyAssertivenessCoaching

Tools & Technologies

JiraAzure DevOpsServiceNow

Certifications & Qualifications

Agile Certification

Industry Keywords

Product DevelopmentCustomer EngagementStakeholder ValueSoftware Change Request ProcessField Support Coordination