Dobbs Equipment, LLC

IT Support

• Analyze and support regional information technology needs across desktop and laptop computers, shop computers and applications, VoIP phone systems, LAN/WAN, and cell phones
• Provide technical support for computers, phones, printers, fax machines, mobile devices, and copiers
• Analyze and troubleshoot remote computing components including WiFi, Aircards, and Windows Mobile devices
• Provide basic IT product and program training
• Maintain, configure, and ensure reliable operation of computer systems, network servers, and virtualization environments
• Provide documentation and technical specifications for new or upgraded IT infrastructure
• Create and install new systems, transfer data, modify existing systems, and set up new facilities
• Monitor equipment to ensure systems operate according to specifications
• Manage IT inventory, user IDs, hardware, and software licenses
• Assist with developing, tracking, and maintaining the regional IT budget
• Document general IT support including password resets, break/fix, and PC/application troubleshooting
• Travel to remote or branch locations as necessary
• Install or assist with installing hardware and peripheral components
• Load operating systems, word-processing software, spreadsheet programs, and other software packages
• Verify system operation, diagnose hardware/software/operator problems, and perform minor remedial actions
• Respond to client system-operation inquiries
• Instruct users on equipment, software, and manuals
• Replace defective or inadequate software packages
• Provide status and completion updates to the manager, problem request tracking system, and/or users via voicemail, email, or in person

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