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IT Specialist
Dobbs Equipment, LLCCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including troubleshooting, system maintenance, and user training across various technologies. Proficient in managing IT infrastructure, including virtualization, networking, and ERP systems.
Highest-signal resume keywords
Tier 2-3 Help Desk ExperienceERP Systems (SAP, Oracle)Virtualization (VMware, Hyper-V)Networking Configurations (VLANs, Meraki)Scripting Tools (PowerShell)
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Analyze and support regional information technology needs across desktop and laptop computers, shop computers and applications, VoIP phone systems, LAN/WAN, and cell phones
- Provide technical support for computers, phones, printers, fax machines, mobile devices, and copiers
- Analyze and troubleshoot remote computing components including WiFi, Aircards, and Windows Mobile devices
- Provide basic IT product and program training
- Maintain, configure, and ensure reliable operation of computer systems, network servers, and virtualization environments
- Provide documentation and technical specifications for new or upgraded IT infrastructure
- Create and install new systems, transfer data, modify existing systems, and set up new facilities
- Monitor equipment to ensure systems operate according to specifications
- Manage IT inventory, user IDs, hardware, and software licenses
- Assist with developing, tracking, and maintaining the regional IT budget
- Document general IT support including password resets, break/fix, and PC/application troubleshooting
- Travel to remote or branch locations as necessary
- Install or assist with installing hardware and peripheral components
- Load operating systems, word-processing software, spreadsheet programs, and other software packages
- Verify system operation, diagnose hardware/software/operator problems, and perform minor remedial actions
- Respond to client system-operation inquiries
- Instruct users on equipment, software, and manuals
- Replace defective or inadequate software packages
- Provide status and completion updates to the manager, problem request tracking system, and/or users via voicemail, email, or in person
Requirements
What you’ll need- College degree and 2+ years of experience or 5+ years of experience in the IT area
- Experience in ERP systems such as SAP and Oracle
- Experience with SAN implementation and maintenance
- Highly developed organization and communication skills
- Tier 2-3 Help Desk experience
- Ability to train end users in system basics
- Working knowledge of VLANs, networking configurations, and Meraki
- Working knowledge of virtualization, VMware, and Hyper-V preferred
- Experience with scripting tools including PowerShell
- Ability to occasionally lift and/or move up to 75 pounds
- Willingness and ability to travel to remote or branch locations when necessary
- Must be legally authorized to work in the United States, as indicated by E-Verify participation
Benefits
Comp & perks- Equal Employment Opportunity and Affirmative Action employer
- Drug-free and alcohol-free workplace
- At-will employment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportSystem MaintenanceTroubleshootingData TransferOperating System InstallationNetwork Server ConfigurationVoIP Phone SystemsRemote Computing AnalysisIT Inventory ManagementUser Training
Soft Skills
Highly Developed Organization SkillsCommunication Skills
Tools & Technologies
SAN ImplementationWindows Mobile DevicesWiFiAircardsDesktop and Laptop ComputersPrintersFax MachinesMobile DevicesCopiersSoftware Packages
Industry Keywords
IT InfrastructureVirtualization EnvironmentsHelp Desk SupportIT Budget ManagementE-Verify Participation