DOCOsoft

Product Manager

• Own and prioritise the CMS and AI backlogs, ensuring work is transparent, appropriately sequenced and aligned with agreed product and business priorities
• Translate business objectives, stakeholder needs and product initiatives into clear epics, user stories and acceptance criteria for engineering teams
• Facilitate backlog refinement, sprint planning and ongoing prioritisation activities
• Define and validate acceptance criteria, ensuring completed work meets requirements, quality expectations and release readiness standards
• Balance immediate delivery needs with longer-term platform sustainability, including performance, reliability, security and maintainability requirements
• Identify and shape opportunities to leverage AI capabilities within the platform
• Communicate progress, priorities, risks and trade-offs to stakeholders using delivery metrics and evidence-based insights

Product Owner, CMS

DevOps Engineer

• Design, implement, and operate highly available, scalable, and fault-tolerant systems on Microsoft Azure
• Define, track, and improve reliability metrics, service health indicators, and operational performance reporting
• Develop and maintain Infrastructure as Code using Bicep, ARM, Terraform, or similar tooling
• Build automation for provisioning, deployment, scaling, and operational workflows
• Enhance CI/CD pipelines with DevOps to improve deployment safety, reliability, and efficiency
• Implement and maintain monitoring, logging, tracing, and alerting solutions
• Define alerting strategies that reduce noise and improve response effectiveness
• Lead incident response, including troubleshooting, stakeholder communication, root cause analysis, and post-incident reviews
• Strengthen incident and problem management processes to improve SLA adherence and mitigate customer impact
• Implement systemic improvements to prevent repeat incidents
• Embed security and compliance best practices across infrastructure, including access control, encryption, and policy enforcement
• Drive continuous service improvement for performance, reliability, efficiency, and operational maturity
• Collaborate with Development and QA teams to improve application resilience and supportability

Product Owner, CMS

Site Reliability Engineer