DOLCE&GABBANA

Business Operations

• Support the analysis, implementation, maintenance and continuous improvement of Retail and Point of Sale (POS) business applications
• Ensure alignment between business requirements and technology solutions
• Collaborate with internal stakeholders, end users and external vendors across international markets
• Gather, analyze and document functional requirements related to Retail and POS processes
• Analyze and review application processes
• Manage and support POS applications and Retail systems, providing second-level support to headquarters and boutique users worldwide
• Investigate application issues and operational incidents, coordinating with technical teams and external vendors
• Define and execute functional, regression and User Acceptance Testing (UAT) activities
• Support release management, go-live and hypercare phases
• Participate in Retail and POS implementation projects and international rollouts
• Support integrations between POS and ERP, CRM, payment, e-commerce and omnichannel platforms
• Monitor external vendors and project activities
• Prepare and maintain functional documentation, operational procedures and training materials

Explore Business Processes Analyst – Retail & POS at DOLCE&GABBANA. Review requirements and application details.

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Business Processes Analyst – Retail & POS