DOXALLIA

Operations

• Serve as the point of contact for requests relating to the delivery of client services
• Ensure compliance with the SLAs set out in contracts
• Monitor the transition to production and validate the information and components required for operations
• Contribute to operational reporting for scheduled client review meetings
• Monitor performance indicators and client reporting
• Ensure the consistency of the production data provided
• Handle client requests concerning their services and processing activities
• Contribute to service delivery quality and strategic projects

Operations Assistant