Drive DeVilbiss Healthcare

Customer Specialist

• Resolve customer and sales representative inquiries
• Explain product features and provide quotes
• Process orders and returns
• Assist with customer service needs in the United States and Canada
• Document complaints and respond to Post Market Surveillance requests in a timely manner
• Handle inbound and outbound phone communications professionally
• Resolve customer inquiries and issues accurately and efficiently
• Develop thorough knowledge of Drive products
• Offer additional accessories and substitute products when items are back ordered
• Enter and process phone orders accurately
• Provide product availability information and manage customer back-orders
• Support the sales team with daily service needs
• Follow up to ensure accuracy and an effortless customer experience
• Provide telephone assistance with product assembly and parts inquiries
• Use systems and technology to handle high volumes of inquiries
• Achieve performance goals and established KPIs
• Report to the Customer Solutions Supervisor/Manager

Explore Customer Solutions Specialist at Drive DeVilbiss Healthcare. Review requirements and application details.