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Drive DeVilbiss HealthcareCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by effectively resolving inquiries and providing product support. Proficient in using technology and systems to manage high volumes of customer interactions while achieving performance goals.
Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsProblem Resolution SkillsMicrosoft Systems KnowledgeSAP Experience
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Resolve customer and sales representative inquiries
- Explain product features and provide quotes
- Process orders and returns
- Assist with customer service needs in the United States and Canada
- Document complaints and respond to Post Market Surveillance requests in a timely manner
- Handle inbound and outbound phone communications professionally
- Resolve customer inquiries and issues accurately and efficiently
- Develop thorough knowledge of Drive products
- Offer additional accessories and substitute products when items are back ordered
- Enter and process phone orders accurately
- Provide product availability information and manage customer back-orders
- Support the sales team with daily service needs
- Follow up to ensure accuracy and an effortless customer experience
- Provide telephone assistance with product assembly and parts inquiries
- Use systems and technology to handle high volumes of inquiries
- Achieve performance goals and established KPIs
- Report to the Customer Solutions Supervisor/Manager
Requirements
What you’ll need- Prior customer-facing experience preferred
- Excellent communication and problem resolution skills
- Excellent computer skills, including knowledge in Microsoft Systems
- SAP experience helpful
- Quick learner, able to think on feet and find innovative solutions
- Empathy, patience, listening skills
- Ability to work flexible hours, generally Monday–Friday between 9 AM and 6 PM EST
- Maintain a Scorecard of an A/B average to be considered for promotion
- High school diploma or equivalent
- Experience in Customer Service preferred
- Candidates must be authorized to work in the United States without current or future sponsorship by the Company
Benefits
Comp & perks- Competitive Benefits
- Paid Time Off
- 401(k) Savings Plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingProduct KnowledgeQuote GenerationComplaint DocumentationPerformance Goal Achievement
Soft Skills
EmpathyPatienceListening SkillsQuick LearnerInnovative Problem Solving
Tools & Technologies
Microsoft SystemsSAP
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer InquiriesPost Market SurveillanceBack-Order ManagementInbound and Outbound CommunicationsSales Support