Drogasil

Customer Success Manager

• Plan and execute CRM campaigns across channels such as email, WhatsApp, and SMS
• Create and optimize customer engagement journeys for different stages of the customer lifecycle
• Configure segmentation, journeys, and automations in Salesforce Marketing Cloud
• Develop retention, repurchase, loyalty, and reactivation initiatives
• Analyze customer base behavior to personalize audiences, messaging, and touchpoints
• Monitor CRM metrics and recommend improvements based on results
• Conduct A/B tests involving content, audience, channel, offer, and frequency
• Support the quality and organization of data used in campaigns
• Collaborate with data and technology teams to integrate information and improve workflows
• Prepare briefs and partner with content, design, and other Growth teams
• Track trends, tools, and best practices in CRM and customer engagement

CRM and Retention Analyst

Analyst

• Serve clients, suppliers, and partners
• Conduct research and gather data
• Assist with social media management
• Prepare presentations for the team
• Assist with marketing campaigns

CRM and Retention Analyst

Media and Performance Analyst