Easterseals Massachusetts

Customer Support

• Provide on-campus and virtual support to college students with disabilities as they adjust to academics and navigate campus living
• Maintain primarily onsite presence at UMass Lowell and potentially other nearby colleges in Northeast Massachusetts
• Develop semester action plans addressing each student’s transition-to-college goals
• Provide one-to-one coaching for higher education and independent living goals
• Support executive functioning skills including time management, organization, and scheduling
• Identify barriers and problem-solve with students and college staff
• Create a supportive environment between the college and the student
• Advocate for students by identifying needs and explaining them to college staff
• Maintain documentation monitoring and evaluating client progress
• Communicate with referring agencies and the program manager through monthly notes and weekly check-ins
• Meet work-site and referring-agency expectations, standards, and protocols
• Assist students with Blackboard, Canvas, Moodle, and other online learning platforms
• Help students understand college culture and expectations
• Assist with assistive technology when applicable
• Review potential referrals for other ESMA programs and services with the program manager
• Provide program improvement ideas
• Attend transition-related conferences and represent Easter Seals Transition Services at local and state meetings when requested
• Resolve routine administrative problems
• Adapt communication style for individuals with different communication abilities
• Interface regularly with students, families, disability professionals, and educators

Explore Student Support Specialist at Easterseals Massachusetts. Review requirements and application details.