Edmunds GovTech

IT Support

• Perform helpdesk support for EGT staff and contracted MSP clients
• Handle hardware acquisition, provisioning, deprovisioning, and disposal
• Perform account setup and access provisioning/deprovisioning
• Conduct employee IT orientations for new hires
• Handle file server backup and restore requests, including single-file restores and directory object lookups
• Set up new PCs, including configuration of software and drivers
• Monitor critical systems such as VM hosts, Datto, AWS, and N-Able
• Maintain and monitor devices for EGT and MSP clients
• Conduct on-site support for MSP clients for network and computer issues as needed
• Assist with network configuration and setup for contracted clients
• Maintain and repair network equipment and peripheral devices
• Perform regular upgrades to keep systems current and patched
• Coordinate secure equipment disposal and maintain associated records
• Support collaboration and productivity platforms under the direction of the Systems Administrator
• Troubleshoot system failures and provide solutions to restore functionality
• Report to the Director of IT and receive day-to-day technical direction from the IT Engineering Team Lead

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IT Engineer I