Elder

Account Executive

• Own the relationship with a portfolio of families once live-in care starts
• Keep families supported and well looked after, proactively identifying and addressing issues before cancellations
• Make proactive daily calls to families and carers
• Use dashboards, RAG, risk scores, and early-warning signals to decide who to contact
• Handle complaints, queries, and escalations calmly and turn difficult situations around
• Manage cases in Salesforce and keep records accurate and up to date
• Use AI tools to triage cases, draft communications, and support retention work
• Promote self-serve tools to families and carers
• Identify patterns and data-use gaps and suggest improvements to tools, dashboards, and processes
• Work with Sales Executives and other teams to deliver Elder’s goals
• Follow processes including HR, safeguarding, and finance
• Model Elder’s values and contribute feedback to improve the CX team’s role and products
• Results measured on churn, response times, and ways of working, with commission linked to churn

Explore Account Executive at Elder. Review requirements and application details.