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Account Executive
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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success, with a strong focus on retention strategies and effective communication. Proficient in using Salesforce and AI tools to enhance customer experience and drive results.
Highest-signal resume keywords
Account ManagementCustomer SuccessSalesforce CRMAI Tools UsageCommunication Skills
About the role
Key responsibilities & impact- Own the relationship with a portfolio of families once live-in care starts
- Keep families supported and well looked after, proactively identifying and addressing issues before cancellations
- Make proactive daily calls to families and carers
- Use dashboards, RAG, risk scores, and early-warning signals to decide who to contact
- Handle complaints, queries, and escalations calmly and turn difficult situations around
- Manage cases in Salesforce and keep records accurate and up to date
- Use AI tools to triage cases, draft communications, and support retention work
- Promote self-serve tools to families and carers
- Identify patterns and data-use gaps and suggest improvements to tools, dashboards, and processes
- Work with Sales Executives and other teams to deliver Elder’s goals
- Follow processes including HR, safeguarding, and finance
- Model Elder’s values and contribute feedback to improve the CX team’s role and products
- Results measured on churn, response times, and ways of working, with commission linked to churn
Requirements
What you’ll need- Track record in account management, customer success, retention, or a similar customer-facing role measured on results
- Comfortable making outbound calls all day, with a strong phone manner
- Working experience of Salesforce or a comparable CRM
- Comfort reading dashboards and risk scores, challenging them, and turning them into action
- Experience using AI tools such as Claude or ChatGPT in day-to-day work
- Strong organisation and attention to detail
- Strong written and verbal communication
- Proactive, can-do attitude
- Confidence handling complaints and difficult, emotional conversations calmly
- Understanding of how customer experience drives retention and revenue
- Experience in the care sector (nice to have)
- Experience in a commission-driven or target-driven role (nice to have)
- Must have the right to work in the UK
- May be required to work occasional weekends and Bank Holidays
Benefits
Comp & perks- Commission scheme averaging around £1,500 a month
- 25 days holiday plus Bank Holidays
- One extra day of holiday per year worked for the first 5 years (pro rata)
- 6 weeks work from anywhere in the world
- Private health insurance
- Hybrid office arrangement
- Personal L&D budget
- Sponsored quarterly team and company socials
- MacBook and any particular extras required
- Cycle-to-work scheme
- Right to work from home with equipment assessment and provision of screens, keyboards, and office chair as needed
- Flexible working hours
- Free individual therapy and mental health support sessions via Vitality
- Free fruit, tea, coffee, soft drinks, and beer fridge at HQ
- Enhanced maternity pay: 12 weeks full pay
- Enhanced paternity pay: 4 weeks full pay
- Holiday rollover
- Pension contributions
- Personal annual L&D budget
- Annual offsite Elder party
- Perkbox discounts
- Employee referral bonuses
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer RetentionSalesforceDashboard AnalysisRisk Score InterpretationAI ToolsData AnalysisCase Management
Soft Skills
Strong Phone MannerAttention to DetailProactive AttitudeCalm Handling of ComplaintsVerbal Communication
Tools & Technologies
SalesforceAI ToolsDashboards
Industry Keywords
Customer ExperienceCare SectorCommission-Driven RoleTarget-Driven Role