Equity LifeStyle Properties, Inc.

Supervisor

• Manage a team of maintenance employees and ensure safe work practices
• Interview job candidates, train new employees, conduct performance reviews, and initiate disciplinary actions and termination recommendations when necessary
• Perform or delegate preventative maintenance functions and record findings in a maintenance log
• Review and delegate work orders in a timely manner
• Conduct regular property inspections
• Monitor and maintain community mechanical equipment, including water heaters, HVAC units, lawn mowers, and weed eaters
• Ensure service requests are handled promptly, courteously, and efficiently
• Participate in preparing the annual community budget for maintenance projects and capital expenditures
• Operate within the approved team budget and allocate maintenance department funds
• Communicate regularly and professionally with management and staff
• Respond to guest concerns respectfully and courteously
• Attend and participate in requested training programs
• Assist with and attend community-sponsored activities and functions
• Help monitor capital improvement projects
• Assist management with special maintenance projects
• Perform on-call emergency services as required
• Represent the community professionally
• Work as a working supervisor

Maintenance Supervisor

Sales

• Promote and sell memberships in the camping industry
• Meet membership sales targets
• Communicate the benefits of membership to potential customers
• Educate customers and build awareness of membership products
• Implement membership awareness through welcome calls/emails, camp-ins, educational workshops, events, marketing materials, and other promotional methods
• Identify membership prospects and move them through the sales cycle
• Provide expert information on new membership products
• Run arrival reports to identify incoming guests for potential memberships
• Welcome incoming guests and introduce yourself as the membership specialist
• Distribute membership materials at check-in
• Attend park events and manager meetings
• Set appointments for membership presentations
• Give effective sales presentations
• Curate a hot list of top prospects for follow-up
• Obtain member referrals
• Maintain flyer inventory and proper resort signage with the Resort Manager
• Complete corporate reporting for the Area Coordinator
• Attend weekly Arrival Strategy and Membership Information conference calls
• Participate in incentive programs
• Promote the Ambassador Program and encourage, reward, and recognize staff referral leads
• Write and manage membership contracts for new members
• Understand current membership promotions
• Complete contracts thoroughly and accurately
• Adhere to contract policies

Maintenance Supervisor

Membership Sales Specialist