Ethos - Managed Document Solution, Integration & Automation Specialists

Customer Success Manager

• Provide timely and accurate technical support via phone, email, live chat, and ticketing systems
• Troubleshoot software-related issues and guide users through solutions
• Diagnose and resolve technical and functional software issues
• Escalate complex cases to senior technical teams when necessary
• Act as the voice of the customer and communicate feedback to product development and sales teams
• Maintain accurate records of customer interactions, issues, and resolutions
• Contribute to a comprehensive knowledge base
• Follow up with clients to ensure satisfaction
• Identify opportunities for additional training, support, and software adoption
• Foster long-term customer relationships
• Collaborate with sales, product, and development teams
• Report to the Director of Client Operations

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