Evonik

Customer Support

• Manage all Order-to-Cash processes for import, export, and domestic orders, including sample requests
• Manage supply and demand processes for off-line locations and perform shipping transactions
• Prepare and manage paperwork and disposition for aged or damaged goods
• Monitor import, export, and domestic shipment dates for customer and inventory replenishment orders
• Support Europe customer service and supply chain and logistics teams with import order processing
• Manage the customer order chain from initial order through billing and/or collections
• Work with customers, carriers, warehouses, SAP, surveyors, and Customs Brokers
• Manage product inventory, customer deliveries, logistics partners, pricing accuracy, and customer/supplier relationship indicators
• Ensure customer needs and service levels are met, including deliveries and SAP product/customer setups
• Resolve supply/demand and delivery issues and provide documentation solutions
• Communicate with customers and chemical vendors
• Coordinate daily with logistics groups and carriers, including emergency response documentation for leakages or accidents
• Monitor inventory levels with the Sales team to ensure product availability
• Manage regulatory documentation, including certificates of analysis, labels, and SDS, ensuring compliance

Service and Support Specialist