Excelerate

Program Manager

• Lead program execution across a portfolio of 55+ production services
• Conduct executive operating reviews, incident and RCA tracking, readiness activities, and cross-functional initiatives
• Establish program scope, priorities, milestones, dependencies, deliverables, and success measures
• Coordinate execution across multiple teams
• Identify and prioritize manual program processes for automation or replacement
• Design, build, and productionize AI-agent automation for ticketing and routing, cross-platform reconciliation, program telemetry, executive reporting, and automated follow-up workflows
• Direct multiple AI agents toward defined outcomes with context, acceptance criteria, validation controls, and human-in-the-loop processes
• Ensure automation is reliable, auditable, maintainable, documented, and supported by runbooks
• Communicate program progress, risks, decisions, and outcomes to senior technology leadership
• Build cross-functional relationships and drive commitments through influence, proactive communication, and follow-through

Program Manager – AI Automation Lead