Express Group

Freight Broker

• Match shippers with transportation services to transport goods and vice versa
• Act as liaison between clients and transportation companies
• Ensure timely, cost-effective, and safe freight delivery
• Negotiate rates, track shipments, and resolve issues while adhering to regulatory requirements
• Locate suitable transportation carriers from origin to destination
• Build carrier databases through daily prospecting based on assigned locations
• Maintain carrier databases and update customer and carrier information
• Create loads under the correct customer category
• Accurately build and close jobs within the system
• Update carrier insurance data during setup
• Screen carrier reviews for unacceptable behaviors before onboarding
• Follow up on carrier payments
• Complete weekly carrier performance reviews and submit them to relevant personnel
• Ensure carriers submit PODs within customer-specified timelines
• Build manufacturer/distributor databases through daily prospecting
• Communicate shipment delays or setbacks to customers to minimize escalation
• Set up every driver using the required system
• Ensure carriers understand shipment tracking requirements when booking loads

Freight Broker – Independent Contractor