Senior Consultant, SAP IS-U Customer Service
EY
Posted: 10/20/2026Cloud
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SAP IS-U Customer Service solutions, including functional design, configuration, and testing. Proficient in managing customer lifecycle processes and integrating with various utility systems while ensuring compliance with regulatory requirements.
Highest-signal resume keywords
SAP IS-U Customer ServiceFunctional Requirements DeliveryUnit And Integration TestingCustomer Lifecycle ProcessesData Mapping And Validation
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Support the design, configuration, testing, and implementation of customer-facing SAP IS-U solutions
- Gather and analyze requirements for customer and account maintenance, service requests, move-in and move-out, transfers, and start and stop service
- Support functional design and configuration of SAP IS-U Customer Service solutions and customer master data
- Design and support service-request, notification, correspondence, and customer-contact processes
- Translate service-operation requirements into customer, account, contract, premise, and service-request workflows
- Coordinate process impacts and dependencies across Billing, FI-CA, Device Management, Work Management, Retail Choice, digital channels, field service, and external contact-center systems
- Analyze customer-impacting exceptions involving service activation, account changes, billing readiness, payment status, field-work requests, customer data, contract data, or system integrations
- Design and document requirements and end-to-end process flows for customer self-service web, mobile, and interactive voice response solutions
- Prepare functional designs, configuration documentation, test scenarios, process flows, data mappings, and project deliverables
- Execute unit and integration testing and support user acceptance testing, regression testing, defect resolution, and production issue analysis
- Support customer, account, contract, premise, and service-point data conversion activities
- Support cutover, data validation, production incidents, operational procedures, and post-go-live stabilization
- Collaborate with client stakeholders, business users, technical teams, integration teams, and project leadership
- Provide knowledge transfer, user procedures, and functional guidance to client teams and junior project team members
Requirements
What you’ll need- Bachelor’s degree
- Typically, no less than 3 to 4 years of SAP IS-U or SAP Utilities experience, including at least three years of hands-on experience in SAP IS-U Customer Service
- Hands-on experience delivering functional requirements, configuration or solution design, testing, and production support in a utility environment
- Experience with SAP IS-U customer, business partner, contract account, utility contract, premise, service connection, and customer-service processes
- Experience supporting utility customer-lifecycle processes, including account maintenance, service requests, move-in and move-out, transfers, and start and stop service
- Understanding of meter-to-cash processes and dependencies among Customer Service, Billing, FI-CA, Device Management, Work Management, field service, and connected systems
- Experience preparing functional specifications, configuration documentation, test scenarios, process flows, data mappings, and other project documentation
- Experience executing unit and integration testing and supporting user acceptance testing, regression testing, defect resolution, cutover, and production stabilization
- Experience supporting customer and contract data conversion activities, including data mapping, validation, reconciliation, or cutover readiness
- Experience working with business users, technical teams, integration teams, and project stakeholders to resolve functional and cross-workstream issues
- Strong analytical, communication, problem-solving, and stakeholder-management skills
- Flexibility and willingness to travel to meet client needs; travel is estimated at 40-60%
- Prior consulting experience (ideally)
- Experience with SAP S/4HANA Utilities (ideally)
- Experience with SAP CRM, SAP Sales and Service Cloud, formerly SAP C4C, or a modern contact-center platform (ideally)
- Experience with regulated or deregulated utility customer-service processes (ideally)
- Experience designing or supporting customer self-service web, mobile, interactive voice response, correspondence, or omnichannel solutions (ideally)
- Experience integrating SAP IS-U Customer Service with digital channels, contact-center platforms, field-service applications, or external customer-experience solutions (ideally)
- Experience supporting high-volume utility customer-service operations or large-scale meter-to-cash transformations (ideally)
- Knowledge of utility regulatory requirements, market operations, and customer-communication requirements (ideally)
Benefits
Comp & perks- Medical and dental coverage
- Pension plan
- 401(k) plan
- Wide range of paid time off options
- Professional growth
- Personal fulfillment
- Inclusive culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP IS-UConfiguration DocumentationTest ScenariosProcess FlowsData MappingsCustomer-Service ProcessesMeter-To-Cash ProcessesCustomer Data ConversionDefect ResolutionProduction Stabilization
Soft Skills
Analytical SkillsCommunication SkillsProblem-Solving SkillsStakeholder ManagementFlexibility
Tools & Technologies
SAP S/4HANA UtilitiesSAP CRMSAP Sales And Service CloudDigital ChannelsContact-Center Platforms
Industry Keywords
Utility Customer-Service ProcessesRegulatory RequirementsMarket OperationsCustomer Communication RequirementsHigh-Volume Utility Operations