Far East Organization

Sales

• Manage sales activities for Oasia Hotel Novena, Oasia Hotel Downtown, Amoy Hotel and The Clan Hotel
• Conduct telemarketing, sales calls, hotel visits, entertainment and virtual presentations
• Execute the sales process, including rapport building, needs discovery, follow-up, expectation management, conflict resolution, objection handling, closing and obtaining post-feedback
• Acquire new sales leads and prospects and establish new accounts
• Develop relationships with existing clients and customers to maintain loyalty
• Manage leads and enquiries and provide suitable solutions promptly
• Achieve monthly sales targets to meet the overall cluster budget
• Review account portfolios and present account performance analyses and action plans to management
• Use company systems and sales tools, including property management systems, customer relationship management systems and Booker loyalty where applicable
• Comply with statutory regulations and internal guidelines/SOPs
• Follow up on outstanding and long-overdue client payments

Senior Sales Manager – Cluster Sales