Faro Health Inc.

Product Manager

• Own the strategy, roadmap, and execution for a major product area.
• Identify customer problems through interviews, workflow analysis, product analytics, and market research.
• Translate customer needs into product strategies and prioritized roadmaps.
• Define product success metrics and use data to continuously improve customer outcomes.
• Balance customer value, technical complexity, and business priorities.
• Design intelligent product experiences using structured data, large language models, retrieval systems, and automation.
• Partner with Data Science and Engineering to define AI capabilities, including LLMs, RAG, AI agents, workflow automation, prompt orchestration, and structured content generation.
• Define product requirements for AI capabilities, including evaluation criteria, quality metrics, confidence thresholds, and customer feedback mechanisms.
• Ensure AI-generated outputs are transparent, explainable, and aligned with customer expectations and regulatory requirements.
• Develop understanding of clinical development workflows and customer challenges.
• Map customer journeys and identify opportunities to simplify complex workflows.
• Validate concepts through customer interviews, usability testing, and prototype evaluations.
• Partner with customers throughout product development.
• Work closely with Engineering, Design, and Data Science throughout the product lifecycle.
• Lead product planning, backlog prioritization, release planning, and customer adoption activities.
• Communicate priorities, tradeoffs, and progress to executives and cross-functional stakeholders.
• Ensure product releases deliver measurable customer and business value.
• Define and monitor KPIs including adoption, engagement, customer satisfaction, workflow efficiency, and AI quality.
• Use experimentation and product analytics to improve product performance.
• Develop evaluation frameworks measuring product quality and customer impact.
• Mentor Associate Product Managers and contribute to product management best practices.
• Foster collaboration across Engineering, Design, Clinical SMEs, Commercial, and Customer Success.
• Champion customer focus, experimentation, accountability, and continuous improvement.

Senior Product Manager