Fastly

Technical Account Manager

• Serve as the primary security point of contact and trusted advisor for strategic enterprise customers
• Build relationships with customer security, engineering, and leadership teams
• Provide tailored security recommendations aligned with customer infrastructure, application architecture, and business requirements
• Advocate internally for customer needs, priorities, and feedback
• Collaborate with Product, Engineering, Support, CSOC, Sales, and Leadership teams to resolve complex security issues, escalations, and investigations
• Drive internal process improvements, automation, and tooling enhancements
• Design and deliver security workshops, technical deep dives, and enablement sessions
• Contribute to professional services engagements, security programs, and special projects
• Coach and mentor junior team members
• Create, maintain, and improve internal documentation, playbooks, and best practices

Senior Security Technical Account Manager