Faye

Product Analyst

• Become an expert on Faye's products, customers, and business
• Partner with Product Managers on high-impact questions and ad hoc data requests
• Define, track, and evolve core product KPIs across key journeys and flows
• Analyze funnels, cohorts, feature adoption, user behavior, and customer drop-offs
• Identify friction points and translate them into product and business recommendations
• Design and analyze A/B tests and product experiments
• Measure the impact of product launches, feature changes, and customer experience improvements
• Build dashboards and recurring insights using Tableau, Mixpanel, Snowflake, dbt, and AI tools or LLM engines
• Uphold rigor and accuracy in stakeholder-facing data
• Communicate findings to technical and non-technical stakeholders
• Partner with Data and Engineering to improve tracking, event instrumentation, and metric definitions
• Participate in the team's effort to bring AI into how they work