FEDlogic, LLC

Business Operations

• Provide IT support to a fully remote workforce, including troubleshooting, account access, and device questions, with escalation to the Director of IT & Business Systems as needed
• Assist with employee onboarding and offboarding, including account setup, access changes, laptop preparation, and return tracking
• Support Salesforce and HubSpot data cleanup projects, including identifying and merging duplicate contact records, correcting inaccurate data, and improving consistency across systems
• Help maintain user access and records for the client reporting portal, working alongside operations and client success teams
• Assist with Google Workspace administration and user management
• Document processes, write how-to guides, and help maintain IT standard operating procedures
• Support security and compliance efforts, including evidence collection for SOC 2 audit activities and periodic user access reviews
• Help track IT assets and maintain accurate device inventory

IT & Business Systems Intern