Business Development Rep

• Define where partnerships can advance acquisition, retention, membership value, distribution and brand, and build a prioritized target-partner roadmap
• Open doors with major brands and lead deals from first pitch through term sheet and signature
• Design customer-centered product and marketing integrations
• Model deal economics, including revenue, CAC, LTV, membership attach and build/support costs
• Lead negotiations and structure durable commercial terms
• Coordinate Product, Engineering, Marketing, Finance and Legal around each deal and own execution from concept to launch
• Set partner KPIs and conduct business reviews
• Scale successful partnerships and wind down underperforming ones
• Establish business development processes, tools, pipeline reporting and eventually hire and develop a high-performing team
• Represent Fi at industry events and with executives
• Bring insights on trends, competitors and emerging opportunities

Explore Senior Director, Strategic Partnerships – Business Development at Fi. Review requirements and application details.

Senior Director, Strategic Partnerships – Business Development

Customer Support

• Handle escalated cases that first-tier support cannot resolve, including complex billing, membership, and edge-case situations
• Diagnose and resolve hardware issues, including connectivity and syncing problems
• Build meaningful relationships with the dog parent community
• Share escalation patterns with the team to improve support processes
• Provide phone-, chat-, and email-based customer support
• Solve customer issues with empathy and efficiency in a dynamic, evolving environment

Explore Customer Experience Agent at Fi. Review requirements and application details.

Open roles

Senior Director, Strategic Partnerships – Business Development

Customer Experience Agent