Fides

Operations

• Serve as a knowledgeable point of contact for clients on corporate law and governance workflows
• Interpret and extract legally relevant data from complex corporate documents and map it accurately into the Fides platform
• Provide legally informed guidance that builds client trust and supports long-term partnership
• Lead onboarding projects for new enterprise clients, ensuring a structured, efficient, and timely implementation
• Design onboarding plans, coordinate stakeholders, and deliver training that accelerates product adoption
• Identify governance requirements and ensure solution configuration aligns with each client’s corporate structure
• Support clients throughout their lifecycle with proactive check-ins, responsive communication, and issue resolution
• Drive product usage, deepen engagement, and promote best practices to maximize client value
• Organize webinars, workshops, and training sessions to educate client teams and strengthen retention
• Identify upsell opportunities within existing accounts and partner with Sales to expand usage or introduce additional services
• Maintain accurate client data, track success metrics (OKRs, KPIs), and contribute strategic insights to Customer Success leadership
• Collaborate with Product to communicate client needs and suggest enhancements that improve platform usability and compliance
• Partner with Sales and Support teams to ensure unified, high-quality client outcomes
• Identify processes suitable for automation and help implement workflow improvements across CRM and internal systems

Senior Legal Operations Specialist