Firefly Agency

Operations

• Manage carrier appointments for agents and producers
• Help agents maintain access to carrier websites and tools
• Maintain agent insurance license records
• Monitor agent E&O coverage for regulatory compliance
• Administer EZLynx Agency Management System, including creating branches and user accounts, overseeing downloads, and managing user settings
• Run reports for projects and carrier changes
• Keep the book of business organized
• Help ensure agents are paid accurately and on time
• Gather monthly commission statements from carrier partners
• Match operating costs with the correct branch, including MVR and CLUE report charges and software subscriptions
• Facilitate onboarding of acquired agencies and other book transfer requests
• Identify operational challenges and process gaps and recommend resolutions
• Support post-acquisition employee onboarding

Explore Insurance Operations Specialist at Firefly Agency. Review requirements and application details.

Insurance Operations Specialist

Insurance

• Train new agents on carrier appetites and websites, including quoting and servicing policies
• Teach agents what to say during the quoting process to improve customer conversion
• Share insights on bundle, multi-auto, telematics, and other discounts
• Train new and existing agents on Firefly systems and EZLynx features, including Comparative Rater, Sales Center, Retention Center, Automation Center, Communication Center, LastPass, and Firefly Agent Portal
• Email agents updates about carrier changes, incentives, and initiatives
• Keep agent-facing content in the agent portal and learning management system relevant and up to date
• Help agents set and reach goals through check-ins and follow-up
• Host or participate in calls with multiple agents to discuss what is working
• Help agents grow profitable books of business for each insurance company
• Ensure agents follow Firefly processes, including retention documentation
• Coach agents on EZLynx note-taking, quoting, and resolving system errors or problems
• Work with agents and carriers when agents are not quoting enough with a specific carrier to determine whether to keep the appointment
• Identify agents who should be invited to obtain a new carrier entering a state
• Document Agency Health and identify who can add non-resident states and team members
• Assist with coaching or correction of agent behavior as directed by the supervisor

Explore Insurance Personal Lines Trainer at Firefly Agency. Review requirements and application details.

Open roles

Insurance Operations Specialist

Insurance Personal Lines Trainer