First Book

Account Manager

• Manage an assigned portfolio of corporate partnerships and maintain regular partner communication
• Support partner satisfaction, retention, and growth
• Research partner priorities and philanthropic trends and identify aligned opportunities
• Contribute to renewal plans, proposals, presentations, and partnership marketing materials
• Develop plans for partnership activities, including scopes of work, timelines, budgets, roles, deliverables, and reporting milestones
• Coordinate with Marketing & Communications, Network Engagement, E-Commerce, Operations, IT, Finance, and other colleagues to deliver agreed activities
• Monitor progress, dependencies, and risks and raise bottlenecks and proposed solutions
• Track program spending and communicate proposed changes to scope, budget, or partner commitments
• Prepare partner deliverables, including annual and impact reports, presentations, and updates
• Maintain partner, opportunity, and program records in Salesforce and planning tools
• Track portfolio goals, OKRs, and KPIs and share insights and recommended adjustments with Strategic Alliances leadership
• Perform additional duties as assigned

Senior Manager, Strategic Alliances – Corporate Partnerships