Customer Service
Five Star Solutions
Posted: 10/21/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service
Five Star SolutionsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to manage high call volumes while providing accurate information and solutions. Proficient in using technology and maintaining a professional demeanor during customer interactions.
Highest-signal resume keywords
Customer Service ExperienceCall Center BackgroundStrong Phone Communication SkillsBasic Computer SkillsActive Listening
About the role
Key responsibilities & impact- Answer inbound telephone calls from customers inquiring about clients’ goods and services
- Provide high-quality, helpful, and professional customer service
- Assist with inquiries about debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts for different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to handle calls accurately
- Upsell products when opportunities arise
- Switch between tasks efficiently while maintaining composure
- Maintain punctuality and attendance at scheduled times
- Remain positive and professional during customer interactions
- Cross-train as requested
Requirements
What you’ll need- Previous 3–6 months of customer service or customer support experience preferred
- Previous 3–6 months of call center or office background experience is a plus
- Basic computer skills
- Must be a quick learner and able to work independently
- Strong phone and verbal communication skills with active listening
- Must be 18 years of age
- Background check required in accordance with state and federal laws
- Must live in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service
- Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel Core i5-8250U processor or greater
- 8GB memory on Windows 10 or 11 64-bit
- Screen resolution of 1280x768 or higher
- Dual monitors required
- USB DSP headset
- Laptop or desktop required; no Chromebooks, netbooks, or tablets
- Up-to-date antivirus software installed and recent scan completed
- Firewall enabled
- Hardwired connection to modem or router; no Wi-Fi or extenders
Benefits
Comp & perks- Shift differential: extra $1/hr for nights and weekends
- Paid training, typically 2–5 days
- Full-time or part-time temporary scheduling
- Work-at-home arrangement
- Bring Your Own Device (BYOD) equipment flexibility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportCall ManagementUpsellingProblem SolvingTask Switching
Soft Skills
ProfessionalismPunctualityComposureIndependenceQuick Learning
Tools & Technologies
Windows 10 or 11Intel Core i5-8250U ProcessorUSB DSP HeadsetDual MonitorsHigh-Speed Internet
Industry Keywords
Inbound CallsCommunication ScriptsCustomer Needs IdentificationBackground CheckRemote Work Setup