Customer Service, Temporary
Five Star Solutions
Posted: 10/21/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service, Temporary
Five Star SolutionsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to manage high call volumes while maintaining professionalism and efficiency. Proficient in utilizing computer systems and tools to provide accurate information and solutions to customer inquiries.
Highest-signal resume keywords
Customer Service ExperienceStrong Phone Communication SkillsActive ListeningBasic Computer SkillsCall Center Experience
About the role
Key responsibilities & impact- Answer telephone calls from customers inquiring about clients' goods and services
- Provide high-quality service with a helpful, professional attitude
- Assist clients with inquiries on debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to accurately handle calls
- Upsell products when opportunities arise
- Change between tasks without loss of efficiency or composure
- Maintain punctuality and attendance at all scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements
What you’ll need- Previous 3-6 months customer service or customer support experience preferred
- Previous 3-6 months call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
- Must provide your own equipment and workspace
- Verified internet service; secure, reliable, dedicated high-speed internet required
- Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel® Core™ i5-8250U Series or greater processor
- 8GB memory on Windows 10 or 11 64-bit
- Screen resolution of 1280x768 or higher; dual monitors required
- USB DSP headset
- Laptop or desktop required; no Chromebooks, netbooks, or tablets
- Up-to-date antivirus software installed
- Firewall enabled
- Hardwired connection to modem or router; no Wi-Fi or extenders
Benefits
Comp & perks- Shift differential (extra $1/hr nights & wkds)
- Paid Training - typically 2-5 days in length from 9:00am-6:00pm (EST)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inbound Call ManagementUpselling ProductsCommunication Script AdherenceProblem SolvingResearch Skills
Soft Skills
Professional AttitudeQuick LearnerAbility to Work IndependentlyPunctualityComposure Under Pressure
Tools & Technologies
Windows 10 or 11USB DSP HeadsetHigh-Speed InternetDual MonitorsAntivirus Software
Industry Keywords
Customer SupportCall CenterClient InquiriesDebit Card IncentivesBackground Check