Business Operations

• Coordinate strategic priorities, track progress, and drive follow-through across the practice
• Improve staffing and workforce planning by connecting consultant capacity with project demand
• Partner with Talent Acquisition to support hiring needs and improve hiring and onboarding processes
• Manage and improve recurring practice operations, systems, and workflows
• Develop reporting and dashboards that provide visibility into staffing, performance, and business needs
• Identify opportunities to simplify processes, improve efficiency, and strengthen practice operations
• Build alignment across stakeholders and keep priorities moving forward
• Partner with Leadership & Organizational Development leadership to execute strategic priorities, strengthen operations, and build scalable processes supporting continued growth

Business Operations Manager

Manager

• Consult and interact with people at all levels across a client organization, including senior-level executives
• Work on engagements with multiple clients simultaneously
• Actively participate in all phases of the project lifecycle
• Work closely with internal and external business partners to ensure business requirements are met
• Perform in-depth assessments to investigate, uncover and understand business issues and processes
• Deliver written and/or oral presentations of findings
• Perform primary and secondary market research, including data gathering and analysis, and industry stakeholder interviews
• Synthesize research findings into visually compelling reports
• Ensure superior customer service through follow-up, client responsiveness and customer-focused communication
• Prepare articles for industry publications and support thought leadership activities

FMI

Business Operations Manager

Engagement Manager