Form Lab

Associate

• Provide exceptional customer service during in-person patient consultations
• Support the Sales Consultant with forms and paperwork resulting from consultations and device orders
• Collaborate with the Sales Consultant to meet monthly sales and conversion quotas through in-person demonstrations
• Initiate contact, schedule home unit instruction, and follow up at 72 hours on referrals for H-Wave home units
• Confirm appointments and conduct field consultations to support a smooth sales process and customer satisfaction
• Work independently in the field while managing an assigned territory and following established processes
• Maintain understanding of company policies, processes, and software to support field sales operations
• Model company values when interacting with clients, patients, healthcare providers, and coworkers
• Travel frequently to customer clinics, hospitals, and offsite meetings
• Instruct and fit patients with the H-Wave electronic stimulation device and apply pad placements

Clinical Care Associate