fph GmbH

Associate

• Responsible for facilitating the internal and external flow of communication through the effective receiving of patients and guests, documentation, reporting, and processing of requests for appointments.
• Responsible for inquiry handling, appointment scheduling, and confirmation.
• Provides assistance to the patient with any inquiry.
• Act as a backup in the billing and cashiering function.
• Monitoring of the AR aging report.
• Monitoring of the settlement report for credit card payment.
• Responsible for ensuring patient safety by communicating to them their preparation needs before the surgery as well as satisfy every clinical need by conducting preoperative eveluation, documentation and scheduling.
• Responsible for ensuring patients are accurately informed about charges for surgeries.
• Refer to JDs of Patient Benefits and Surgical Coordinator.

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Associate, Patient Relations