FTD Educação

Support Engineer

• Serve as the technical and functional reference for supporting the organization’s core systems
• Ensure high availability, performance, quality, and continuous evolution of applications
• Provide technical leadership for N1 and N2 support activities
• Work closely with development teams (Squads)
• Support incident resolution and drive continuous improvements
• Promote best practices in development, observability, and technology governance
• Ensure the availability, compliance, and integrity of business systems
• Analyze and resolve critical incidents
• Provide technical leadership to N1 and N2 support teams
• Drive the reduction of technical debt and the continuous evolution of applications
• Contribute to functional and technical system documentation
• Act as a liaison between business, support, and development teams
• Strengthen a culture of observability, quality, and proactive monitoring
• Manage and track N1 and N2 ticket queues
• Analyze, resolve, and prevent systemic incidents
• Develop and maintain corporate applications
• Continuously monitor environments and applications
• Prepare and update technical and functional documentation
• Administer database access and permissions
• Participate in deployments and infrastructure and technology processes
• Develop and execute automated tests
• Conduct technical reviews of solutions and support development Squads
• Mentor and train mid-level and junior analysts
• Ensure the adoption of quality and security tools and practices

Senior Systems Support Analyst