Technical Support Specialist
Fullpath
Posted: 10/21/2026
Technical Coordinator – Maintenance Support
Freeport-McMoRan
Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing high-quality customer support for SaaS products, utilizing tools like Zendesk and G Suite. Strong communication and problem-solving skills are essential for effective collaboration and issue resolution.
Highest-signal resume keywords
Customer Support ExperienceSaaS TroubleshootingZendesk ProficiencyExcellent Communication SkillsTime Management
About the role
Key responsibilities & impact- Provide high-quality customer support to Fullpath customers
- Demonstrate customer service skills through inbound and outbound phone, email, and internal chats
- Troubleshoot, manage, and resolve technical support tickets using Zendesk
- Serve as the communication point between clients, partners, and internal support teams
- Collaborate with Tier 1 Lead and Tier 2 support to resolve technical product issues
- Maintain constant communication with customers during issue resolution
- Perform additional technical tasks on customer accounts
- Identify trends and contribute to product improvements, knowledge base development, and operational initiatives
- Report to the Manager of Technical Support
Requirements
What you’ll need- At least 5 years of professional work experience
- At least 1 year troubleshooting SaaS products
- At least 1 year providing support to customers
- Experience working with CRMs and modern SaaS tools, including G Suite, Slack, and Zendesk
- Service-oriented approach with strong client-focused skills
- Comfortable making calls to customers
- Collaborative work style
- Excellent time and task management
- Problem-solving mindset
- Excellent English verbal and written communication skills
- Legal authorization to work in the United States without employer sponsorship now or in the future
- Ability to sit for extended periods and perform extensive computer work
- Ability to perform job duties from a home office using necessary technology and maintaining productivity
- Regular, reliable attendance and punctuality
- Automotive industry experience preferred
- SEO/SEM experience, such as Google AdWords, Facebook Ads, or Bing Ads, preferred
Benefits
Comp & perks- Competitive compensation
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life/AD&D insurance
- EAP
- 15 vacation days per year to start
- 80 hours of sick leave
- 12 paid holidays
- Paid parental leave
- 401k with company match
- Flexible, family-friendly environment supporting work-life balance
- Opportunities for learning, growth, and ownership
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting SaaS ProductsTechnical SupportCustomer Account ManagementKnowledge Base DevelopmentOperational Initiatives
Soft Skills
Service-Oriented ApproachCollaborative Work StyleProblem-Solving Mindset
Tools & Technologies
ZendeskG SuiteSlackCRM Software
Industry Keywords
Automotive Industry ExperienceSEOSEMGoogle AdWordsFacebook AdsBing Ads