Gametime

AI Engineer

• Identify and document high-leverage workflow transformations across Fan Ops and Marketplace Ops
• Design and build agentic workflows for fan issue triage and routing, AI-assisted response drafting, refund and dispute resolution, seller risk scoring, event cancellation handling, SLA monitoring and escalation, and other operations tasks
• Integrate with external and internal Gametime data systems
• Build usable tools including clean UIs, Slack-based interfaces, scheduled agents, and knowledge retrieval systems
• Coach operators through progressive AI adoption and workflow transformation
• Recognize patterns and scale successful tools across Fan Ops and Marketplace Ops
• Teach operations teammates to use AI tools, build automations, and think in workflows
• Own the lifecycle from design through production deployment, monitoring, iteration, and impact
• Evaluate new agentic frameworks, LLM capabilities, and AI tooling
• Help define AI-embedded engineering across Gametime’s Operations organization
• Ship production agents used weekly, reduce manual resolution time, improve fan satisfaction, and increase operator capacity

Senior AI Engineer, CX