Gastamo Group

Operations

• Lead the operational and financial performance of approximately seven to eight restaurants
• Use financial results, guest feedback, operating metrics, and field observations to identify patterns and priorities
• Create accountability while ensuring General Managers remain owners of their restaurants
• Develop, coach, and provide direct feedback to General Managers and Managing Partners
• Build a strong leadership bench and identify future talent
• Strengthen brand direction across hospitality, menu execution, systems, positioning, guest experience, operations, and growth
• Bring recommendations to senior leadership and translate brand direction into restaurant-level execution
• Build relationships and followership among General Managers, restaurant leaders, and team members
• Drive consistent use of operating rhythms, standards, training, and accountability tools
• Improve operating systems and processes while protecting restaurant-operational realities
• Travel between restaurant locations for meetings, staffing, and management

Director of Operations

Learning and Development

• Maintain Gastamo’s learning management system as the single source of truth for training content
• Organize and update content, build learning paths, and track completion through reporting
• Build and maintain LMS modules, how-to guides, onboarding checklists, job aids, and video scripts across all brands
• Develop training for new menu items, LTOs, process changes, and operational updates before launch
• Ensure digital content is mobile-friendly and accessible to hourly team members
• Audit existing content regularly and keep materials aligned with Gastamo’s brand voice, hospitality standards, and Core Values
• Own content for hourly onboarding and training across all positions
• Build Train the Trainer content and job aids for GMs and restaurant-level trainers
• Partner with GMs and Directors of Operations to answer questions, troubleshoot materials, and incorporate field feedback
• Communicate content status, rollout timelines, and roadblocks
• Track completion and effectiveness, flag gaps, and recommend fixes to leadership
• Use AI and emerging tools to draft, edit, update, and repurpose training materials
• Improve training delivery through video, microlearning, FAQ-style guides, and other practical formats
• Stay current on hospitality, learning and development, and AI trends
• Prepare ready-to-use hourly training materials for new restaurant openings
• Support operations and training leads with content and troubleshooting during new restaurant openings; on-site execution is led by Operations and the Director of Operations

Director of Operations

Training Manager