Gestão Inovada

Assistant

• Provide first-level remote technical support to Laudite users, including through tools such as AnyDesk
• Provide support via chat, WhatsApp, and other official channels
• Identify, diagnose, and resolve technical issues related to Laudite
• Guide users on the proper use of the platform’s features
• Assist with the installation and configuration of Laudite Desktop
• Assist with microphone, audio, and other settings in the user’s environment
• Conduct tests to reproduce reported issues
• Perform initial triage before escalating cases to the technical team
• Record the information required for technical investigation
• Follow up on escalated tickets and keep users informed
• Communicate solutions and guidance clearly and objectively
• Identify recurring issues and opportunities to improve the platform
• Contribute to the continuous improvement of the user experience
• Understand users’ issues, identify the best solutions, and deliver escalated requests in an organized and well-contextualized manner

Support Assistant