GOAT Tutors

Associate

• Provide responsive and professional support to customers, clients, and team members
• Monitor and respond to emails, messages, and routine service requests
• Assist with customer inquiries, account updates, and follow-up communications
• Enter and maintain accurate information in company databases and systems
• Process routine forms, documents, records, and business correspondence
• Assist with scheduling appointments, meetings, and service activities
• Coordinate information between customers, employees, vendors, and internal departments
• Maintain organized digital files and documentation
• Prepare basic reports, spreadsheets, summaries, and other business materials
• Track assignments, requests, and follow-up items to help ensure timely completion
• Identify routine issues and escalate more complex matters to the appropriate team member
• Follow established company procedures and maintain confidentiality
• Support other administrative and operational projects as assigned

Support Services Associate

Financial Planning and Analysis

• Maintain accurate financial and accounting records
• Record and categorize income, expenses, invoices, and payments
• Reconcile bank and credit-card accounts
• Prepare monthly financial statements and management reports
• Monitor accounts payable and accounts receivable
• Assist with budgeting, cash-flow tracking, and financial forecasting
• Review financial transactions for accuracy and completeness
• Maintain organized documentation and supporting financial records
• Assist with payroll-related accounting and expense tracking
• Support month-end and year-end closing activities
• Identify discrepancies and resolve accounting issues promptly
• Provide financial information and reports to management as requested
• Maintain confidentiality of company financial information

Finance and Accounting

Project Manager

• Assist with coordinating day-to-day project activities
• Keep project schedules, files, and information organized
• Follow up with team members, clients, and vendors regarding outstanding items
• Schedule meetings, appointments, and project activities
• Track deadlines, tasks, and project updates
• Prepare basic reports, documents, and project updates
• Communicate with team members and clients by email, phone, and video meetings
• Help identify issues or delays and bring them to the appropriate team member’s attention
• Support the project manager with administrative and coordination tasks
• Help make sure projects stay organized and on schedule

Project Assistant – Project Coordinator

General

• Respond to customer, client, and internal inquiries through email, phone, and approved communication channels
• Provide clear, professional, and timely responses to routine questions and requests
• Receive, document, track, and follow up on support requests through resolution
• Escalate complex or urgent matters to the appropriate department
• Maintain professional relationships with clients, customers, vendors, and team members
• Communicate status updates and important information as needed
• Coordinate daily administrative and support activities
• Schedule meetings, appointments, calls, and other business activities
• Maintain calendars and assist with scheduling changes
• Prepare correspondence, forms, reports, spreadsheets, and other business documents
• Organize digital files and maintain accurate records
• Enter, update, and verify information in company systems
• Assist with routine data-entry and documentation tasks
• Monitor deadlines and follow up on assigned action items
• Coordinate information between departments and team members
• Assist with internal projects, operational assignments, onboarding, and administrative processes
• Monitor workflows and identify outstanding tasks
• Help maintain standard procedures and documentation
• Identify routine process issues and communicate them to management
• Contribute ideas to improve efficiency, organization, and service delivery
• Maintain records of customer interactions and service requests
• Assist with appointment and service coordination
• Monitor requests from initial submission through completion
• Provide follow-up after services or requests are completed
• Ensure accurate communication between customers and relevant team members
• Handle customer information professionally and maintain confidentiality

Support Services Associate

Finance and Accounting

Project Assistant – Project Coordinator

Support Services Coordinator