GoTyme Bank

Manager

• Lead the CLM and lifecycle engagement program for an assigned market or partner portfolio.
• Own customer onboarding, activation, engagement, and retention through data-driven lifecycle programs.
• Set the lifecycle roadmap across activation, stickiness, primary bank, and reactivation growth loops.
• Translate business priorities into quarterly roadmaps with objectives, target segments, and success metrics.
• Prioritize initiatives by incremental impact, customer value, and delivery capacity.
• Act as the primary CLM counterpart for business, product, and partner stakeholders.
• Run planning, performance, governance sessions, and monthly business reviews.
• Manage CLMOPS intake and prioritization, escalating capacity or priority conflicts.
• Hire, onboard, and lead CLM Specialists through goals, coaching, and performance management.
• Ensure campaigns and journeys ship on time, pass QA, and meet quality standards.
• Coordinate with CLM Creatives and Data & Analytics on copy, design, data, events, and audiences.
• Build a test-and-learn program using control groups to measure incremental lift.
• Own reporting across engagement, conversion, retention, and revenue-linked outcomes.
• Turn results into scalable playbooks.
• Maintain CLM processes, naming conventions, briefing templates, and documentation.
• Ensure communications comply with local regulations, brand, and consent requirements.
• Own platform setup, governance, contact pressure, frequency caps, suppression rules, and nudge load.
• Introduce approved AI tools into lifecycle work with guardrails and human review.

Explore CLM Manager at GoTyme Bank. Review requirements and application details.

CLM Manager

Designer

• Design in-app modals, bottom sheets, banners, cards, push rich media, email templates, and promo visuals from CLM briefs.
• Design for real app placements and device sizes, following platform specs.
• Adapt designs to each market and brand.
• Use approved AI tools for concept exploration, variants, and resizing; check outputs for brand fit, accessibility, and usage rights.
• Build and maintain reusable templates and components aligned with the brand design system.
• Keep source files and asset libraries organized and versioned.
• Build and QA HTML in-app components in MoEngage with the CLM team.
• Produce visual variants for A/B tests.
• Review performance with CLM campaign owners and apply learnings to future work.
• Partner with copywriters from the concept stage.
• QA assets before launch for rendering, legibility, accessibility, and dark mode where relevant.
• Manage briefs and turnaround through the creative intake process.

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CLM Designer

Copywriter

• Write copy for push, in-app, email, SMS, messaging, banners, and landing content from CLM briefs.
• Work within channel constraints including character limits, preview text, CTAs, personalization tokens, and fallbacks.
• Write in English and Taglish for the Philippines, South African English, and other local languages where requested by the market team.
• Use AI tools to explore angles, draft variants, and adapt copy by market while owning final wording, accuracy, brand voice, plain language, and compliance.
• Write copy variants for A/B tests and help define what each variant is testing.
• Review test results with CLM owners and feed learnings back into copy guidelines.
• Keep copy on-brand, in plain language, and free of jargon.
• Write and simplify promo terms with Legal and Compliance based on approved promotion mechanics.
• Proofread and QA copy in-platform before launch.
• Build and maintain a copy library of proven lines, templates, and tone guides per market.
• Work closely with designers so copy and visuals land as one idea.
• Manage briefs and turnaround through the creative intake process.

Explore CLM Copywriter at GoTyme Bank. Review requirements and application details.

Open roles

CLM Manager

CLM Designer

CLM Copywriter